Kuku Kuku frequently asked questions
Planning your trip
How many days do I need for the ultimate camper trip in Iceland?
If you would like to make the full trip around the entire country on Iceland's famous ring road, it can be done in seven days or more. We recommend doing it in ten days! Honestly, every part of Iceland is beautiful, and there are lots of areas to explore. We have been exploring Iceland for over twenty years and guess what! There is still something more to see. So, don’t plan to see it all in one trip, just keep coming back to see more!
What can I do in 3-5 days in Iceland?
There is plenty you can do in 3 to 5 days in Iceland. If you only have three days, then we recommend Reykjavik city, the Golden Circle and The Blue Lagoon. But if you have five days, get a Kuku Camper and hit the road! See Icelandic south coast and its beautiful waterfalls, glaciers and magical black sand beach!
Where can I find restrooms and showers in Iceland?
Toilets are all around and accessible to traveling tourists. In gas stations, campsites, at local swimming pools, restaurants and even in stores. It´s strictly forbidden to do your stuff outdoors as this will bother follow travelers. For showers, you can use them at campsites, or we recommend the local swimming pools. These pools are cheap, outdoors and really really relaxing.
Where can we park and camp the camper?
From the 1st of July 2016, a law prohibits camper vans from being parked during the night outside of the local campsites. That is why we strongly recommend, to stay at campgrounds which offer restrooms and showers!
For your information you do not have to pre book it, you just drive in and enjoy your stay! Honestly it is the best way to meet new people and get personal sightseeing tips from fellow travelers!
For family 2+2 we recommend having a look at the option of getting a camping card. Click here for Iceland Camping Card Prices
Where can I camp during the winter months?
Not all the campsites are closed during winter season! There is few campsites around Iceland where you can stay all year around. You can find winter campsite map on our „Winter Adventure“ page.
Where can I get some information regarding what special hazards I might expect while driving in Iceland?
We recommend that each customer gets familiar with the safetravel.is & Inspired by Iceland websites. There is a lot of good information there regarding driving in the highlands and driving in Iceland in general. Also please watch out for speed limits, don’t rush! It is not worth the speeding ticket and your safety. We highly recommend that you check the Iceland weather radar and road conditions each day as both can change frequently and where you were planning to go might not be possible anymore. Please note that we do not recommend driving a Camper in wind speed of more than 15 meters per second.
What is needed to rent a camper?
What you need is a valid credit card and driving license (valid at least 1 year) of course, to rent a Kúkú Camper. Also, you need to be 20 years old or older ;) However, if you are really funny, we might make an exception…
P.S. You can drive a camper on a standard driving license!
Do I need an international driver’s license to drive in Iceland?
You don’t need to apply for international driving license, but if you want to have 2 licenses then go ahead, we won’t stop you!
Can I add an extra driver? What does it cost?
In Kúkú Camper you won’t pay extra for additional drivers. We’d rather that you share the driving as sometimes you might get tired or would like to have a glass of wine or two with your fancy made dinner. So, you can add free extra drivers once you are here!
What is included in campervan rental rates?
We have no hidden fee policy, which means you have basic CDW insurance, Vat and extra driver included. Also, we will provide you with all the kitchen essentials like a pot, frying pan, mini stove, plates, bowls, cups, cutlery, tea towel and even washing up liquid!
Do the campervans have toilets and showers?
Are the camper vans equipped with winter tires during winter?
Yes, all of our Kuku Campers will be equipped with winter tires during winter season. Camper will have awesome studded tires when it is required.
Do you offer automatic campers?
Yes, we do! In all shapes and sizes. Our Category AA is an automatic drive for two and a half… Category BA is an automatic drive for 3. And for 5 persons we have our Kukulicious Category CA. Our Category F are our highland automatic campers ready to take 4 persons into the wild. Where elegant Category EA will take 3 persons. The Category I and Category J would be Kuku´s 4x4 automatic drive for 2 person including the ultimate Category D.
Are any of your campers allowed on F-roads?
Absolutely, if you rent a campervan which has a 4WD you are good to go! Our category D, E, EA, F, G, H, I, J are 4x4WD campers and are suitable for F-road adventures. However, they cannot enter F-88, F-210, F-249. The three F roads are extreme! The rivers are very deep & very strong. There is also spots of quicksands. We care for your safety! That’s why we have prohibited campers on them roads.
Can I drive off road?
Off road driving is prohibited because the soil and vegetation is very sensitive to all traffic. Even hikers can cause permanent damage to the land, which may recover only slowly or not at all.
Do you offer roadside assistance?
We are in cooperation with mechanics all around the country, so you are in good hands in case something happens during your journey. In case of any serious emergency call National Emergency Number: 112.
Booking & Payment
What is the minimum/maximum rental period?
Minimum rental time is 3 days, which is 72h my friend. Maximum is the rest of your life!
How do I pay & is it safe to pay with my credit card through your website?
We accept payments by any bank card. Our site is secured by rapidSSL warranty which means all payments are safe. We would normally charge full price at booking. Yet if you prefer, you can pay only a deposit of 25%. You can find that option the payment page of your booking process.
Can I change my reservation? Does it cost anything?
You can change your reservation without extra cost anytime two weeks prior to your pickup date. You can change dates, extras, insurances etc. All you have to do is email us at firstname.lastname@example.org and we will make required modifications.
Can I cancel my reservation?
If you wish to cancel before your rental pick-up time, you must send us an email to email@example.com at least two weeks prior to your pickup time. Once cancelled, credits will be applied to the same card card as you reserved the rental. However, there is € 100 cancellation fee. If you decide to cancel the reservation 14 days of your pickup time you will be billed for the full rental. For more details check our rental cars Cancellation Policy.
Should I have received a confirmation email after booking?
If you have completed the booking process you should have received a confirmation email with your booking number. If you haven’t received please check your spam folder, the reservation emails like to hide there from time to time.
Does the camper van have a toilet and shower?
No, our campers don’t have a toilet or shower. But don’t worry, there are many gas stations, small shops or restaurants where you can use the bathroom facilities. You can also use the geothermal swimming pools and campgrounds.
What is included in your camper rental rates?
We have a no hidden fee policy. Included in the rental is CDW insurance, VAT and an extra driver.
Can I pick up a camper after hours?
Sorry but that’s not possible. We only give out campers between 08:00am and 06:00pm throughout the week.
Location and Shuttle service
Where are you located?
We are located short distance from the international airport! Only 25minutes drive with our Formula 1 shuttle driver. Additionally, we are only 10minutes drive from downtown Reykjavik. View our exact office location here!
Can you give me directions from downtown Reykjavík to your office in Hafnarfjörður?
It's fairly easy to reach us by bus. You just need to take the route S1 from Lækjargata (downtown Reykjavík) to Hraunbrun in Hafnarfjörður. From this point, it is a 5/10 min walk to our office. Don’t be afraid to use Google maps or Straeto to plan your route to Hafnarfjörður.
If I reserve Keflavik Airport as pick up location, does that mean you bring a camper to the airport?
We would not. We send out our shuttle which will collect you and drive you to our office.
You need see the Kuku office & get the ultimate Shuttle Iceland experience before you start your campervan trip!
Where will I find you at Keflavik airport?
Our shuttle must be pre booked like entrance to the Blue Lagoon! If you have done that, then We will have one of our Kuku staff waiting for you in the arrival hall, holding a board with your name written on it & dancing macarena if you wish.
Can I drop the camper off after-hours?
Yes, you can. If you are planning to return the camper in Reykjavík then simply park it in front of our office, lock it and put the keys through the hatch on our office door. You could also drop the camper off at the airport after hours only, but that is a special service. Check out the question & answer below for more info!
How does the airport dropoff (85€ extra fee) work?
This option allows you to return the camper directly at Keflavik airport when we are fast asleep. So, you will drive to the airport and park your Kuku in designated by us carpark. Don’t worry all the maps will be presented to you when you arrive.
What kind of insurance do you offer?
Our campers come with a Collision Damage Waiver insurance & additional driver. With the CDW insurance the lessee is liable for damages up to 3000 Euros.
We do offer additional insurances like Super CDW, the Gravel Protection and the Sand and Ash Protection. Golden Package Insurance combines all the extra insurances above.
You want to know more, click on the link!
Can I decide what insurance and extras I need on the day of pick up?
Sure, you can! You can add or remove any extras on the day of your pickup. We are as flexible as Chinese gymnasts.