PLANNING YOUR TRIP
➜ What's the best way to plan our trip?
The weather up here is very unpredictable and that is a major factor for any planning. Therefore, all prior planning is usually bad planning. Once you are here, we'll take time to look at the most recent weather forecast and mix it up with your personal interests. Through this process we create a tailor made trip plan which maximizes your trip output with your face in the sun as much as possible. We are experts in Iceland, ergo don´t worry about planning your trip until you are here.
➜ How many days do I need for the ultimate camper trip in Iceland?
If you would like to make the full trip around the entire country on Iceland's famous ring road, it can be done in seven days. However, if you would like to actually enjoy yourself, we highly recommend doing it in ten. For a south coast trip, we would say five days is ideal as the south coast has a lot to offer. If you only have three days, then we recommend the Golden Circle. Basically, every part of Iceland is beautiful, and there are lots of areas to explore. We have been exploring Iceland for over twenty years and there is always something more to see.
➜ Where can I find restrooms and showers in Iceland?
Toilets are all around and accessible to traveling tourists. In gas stations, campsites, at local swimming pools, restaurants and even in stores. It´s strictly forbidden to do your stuff outdoors as this will bother follow travellers. For showers, we recommend the local swimming pools as there are geothermal warmed swimming pools in every little town in Iceland. To be more specific, there is a swimming pool for every 1300 inhabitants in Iceland. These pools are cheap, outdoors and really relaxing.
➜ Where can I get some information regarding what special hazards I might expect while driving in Iceland?
We recommend that each customer gets familiar with the safetravel.is website. There is a lot of good information there regarding driving in the highlands of Iceland and driving in Iceland in general. Another good web page that we recommend is visiticeland.com. We also strongly recommend that you check the weather and road conditions each day as both can change frequently and where you were planning to go might not be possible at the time. Please note that we do not recommend driving a Camper in wind speed of more than 15 meters per second.
➜ Where can we park and camp the camper?
From the 1st of July 2016, a law prohibits camper vans from being parked outside the local campsites that is why we strongly recommend you to stay at camp grounds which offer restrooms etc. The campgrounds are all over Iceland and you won't have to make a reservation beforehand. There is always space and the atmosphere in the camp sites are relaxed.
➜ What is the fuel service price?
You can find the latest fuel price by following this link
RENTING A KUKU CAMPER
➜ What is needed to rent a camper?
All you need is a valid credit card and a valid driver’s license. You must be 20 years or older to rent a car at Kúkú Campers. However, if you are really funny we might make an exception.
➜ Do I need an international driver’s license to drive in Iceland?
No, you don't need to apply for an international driver license. It is that easy to rent a car from us!
➜ Can I add an extra driver? What does it cost?
We don´t charge for extra drivers. We´d rather that you share the driving because it’s much safer that way.. Sometimes you are tired, other times you've had wine with dinner. You can add drivers once you are here and anyone with a driver’s license can drive the camper.
➜ What is the minimum/maximum rental period?
Minimal rental time is 3 days, maximum is the rest of your life.
➜ How do I pay?
We accept payments by credit card. We normally charge full price at booking, but if you prefer to give only a deposit now you can choose the 25% down payment by clicking the box on your booking process. You can also pay the remaining amount by cash when you pickup the campervan. If you wish to do so, leave it in the comments section while completing your booking. Please contact us at email@example.com if you need anything.
➜ Is it safe to pay with my credit card through your website?
Yes! Our site is secured by rapidSSL warranty.
➜ Can I change my reservation? Does it cost anything?
You can change your reservation without cost anytime two weeks prior to your pickup date. Simply email us with the details of what you would like to change on your booking and we will modify it for you. You can change dates, extras, insurances etc.
➜ Can I cancel my reservation?
If you wish to cancel before your rental pick-up time, you must send us an email to firstname.lastname@example.org two weeks prior to your pickup time. Once cancelled, we will credit you within approximately 14 business days. Credits will be applied to the same card card as you reserved the rental. You will incur a 100 € processing fee. If you cancel the reservation within 14 days of your pickup time you will be billed for the full rental.
➜ What kind of insurance do you offer?
We offer SCDW insurance for 20 euros per day with a 750 euro personal risk. In addition, we offer Gravel protection for 10 Euros per day.
➜ Can I decide what insurances and extra equipment when I hire at pickup?
Yes, you can skip or add any item; we are flexible like Chinese gymnasts.
➜ Should I have received a confirmation email? I made a booking but I have no booking number.
Yes, if you have completed the booking process you should receive a confirmation email with your booking number no later than an hour from your booking. If you do not receive a reservation then something has gone wrong and you have to do it again. If it doesn´t work the second time, call us and we'll do it manually.
➜ Do you offer emergency roadside assistance?
Yes. We offer emergency assistance if your camper breaks down. Just call us and we will arrange assistance from one of our many capable service providers that we have all around Iceland. In case of any serious emergency or car accident, please call the National Emergency Number: 112.
➜ Do you offer automatic campers?
Yes we do, in all sizes and shapes. Our AA category is an automatic for two/three persons. Our CA category campers are automatics for 5 persons. Our F category are our highland automatic campers ready to take 5 persons into the wild.
➜ Are any of your campers allowed on F-roads?
Yes, our D, E, F and G categories are suitable for F-roads. Other 2x4 campers are not allowed on F-roads and the road 35 (Kjölur) and 550 (Kaldidalur) are also off limits to the 2x4 campers.
➜ Are the camper vans equipped with winter tires during winter?
Yes all our camper vans are on studded tires during winter.
➜ Does the camper van have a toilet and shower?
No, our campers don’t have a toilet or shower. But don’t worry, there are many gas stations, small shops or restaurants where you can use the bathroom facilities. You can also use the geothermal swimming pools and campgrounds.
➜ What is included in your camper rental rates?
We have a no hidden fee policy. Included in the rental is CDW insurance, VAT and an extra driver.
➜ Can I drop the camper off after-hours?
Yes, you can. If you are planning to return the camper in Reykjavík then simply park the camper in front of our office, lock it and put the keys through the hatch on our office door. You can also drop the camper off at the airport after hours, please ask for instructions on where to leave the camper.
➜ Can I pick up a camper after hours?
Sorry but that’s not possible. We only give out campers between 09:00am and 06:00pm throughout the week.
➜ If I reserve to be picked up at the airport (60€ extra fee), do you bring the camper to the airport?
We'll pick you up at the airport and drive you to our office. At the office you can relax and we will take the time to give you a proper introduction to Iceland.
➜ Where will I find you at Keflavik airport?
We will wait for you in the arrival hall at the airport, holding a Kuku sign with your name on it. Then, we will use our Kúkú shuttle bus to drive you to our office. The earliest airport pickup we provide is 8am.
➜ How does the airport dropoff (100€ extra fee) work?
This option allows you to return the camper directly at Keflavik airport leaving it on the Kuku parking lot. We will give you a map and explain it to you when we meet at our office so you can enjoy maximum flexibility until the very end.
➜ Where are you located?
We are located mid-way between the international airport and downtown. View our office location here. It's on the way from the international airport to the capital, which is only a 10 min drive from downtown Reykjavík.
➜ Can you give me directions from downtown Reykjavík to your office in Hafnarfjörður?
It's fairly easy to reach us by bus. You just take the route S1 from Lækjargata (downtown Reykjavík) to Hraunbrun in Hafnarfjörður. From this point, it is a 5/10 min walk. You can plan your route on this link.
➜ Where can I camp during the winter months?
Click this link and you will find the campsites around Iceland that are officially open throughout the year. But there are also many more options to find which are not listed.